As SentriLock prepares to discontinue supporting their older card-based lockboxes in the new year, we’re no longer providing support for these lockboxes. Card-based lockboxes, and the accompanying SentriCards that worked with them, will be retired on January 1, 2024. 

While many of these lockboxes still technically work, without support they’ll eventually become unusable. You won’t be able to transfer ownership, update the lockbox firmware or troubleshoot issues that might arise with an unsupported lockbox. 

Please keep these issues in mind if you’re considering purchasing one of these older lockboxes from a colleague.

Contact info

If you have questions or concerns about older lockboxes, contact Member Relations at 604-730-3090

If you need help servicing an older card-only lockbox, contact SentriLock support at 513-618-5800 or support@sentrilock.com. 

The most current lockboxes SentriLock use Bluetooth technology and are primarily controlled using their new app, Sentrikey. You can purchase one of these Bluetooth lockboxes from Member Relations. 

With the SentriKey app, you can:

• receive instant notifications related to lockbox usage,
• customize showing instructions,
• manage contacts and track access,
• and more.

The app is free to download in the Google Play and Apple App stores. You can access the app using the same login information as the SentriCard utility program or SentriLock’s website. 

If you’re new to SentriLock, you can take this SentriKey app training.

There’s also a library of how-to videos that demonstrate how to use the app.

SentriLock also developed a comprehensive FAQ.