SentriLock’s mobile app, SentriKey, will add a new security feature on June 20 that’ll lock your account after three failed login attempts. You’ll then be prompted to reset your PIN either in the app or by contacting SentriLock support.

This is the latest in a series of updates SentriLock has implemented to enhance the security of their lockbox services. 

You’re likely already using biometric technology with some of the apps you use on your mobile device. SentriKey uses biometric security, so you can set up a face scan log in and never have to worry about locking yourself out of your account because you forgot your PIN.

Check out this guide to learn how. 

To enhance lockbox security, we’ve restricted access to SentriLock lockboxes to one registered device per member.    

To update or change your preferred device for accessing your lockbox, contact Member Relations at 604-730-3090 or memberservices@rebgv.org. If you need to do this in advance of a weekend showing, make sure you contact Member Relations before 5 p.m. on the Friday before.

Contact SentriLock support at 513-618-5800 or support@sentrilock.com.