Ben Franklin once said, “Drive your business. Let not your business drive you.” But for REALTORS®, who are in the people business, this advice can be a difficult line to walk. What your client wants may put you on the wrong side of our rules.

In episode 9 of Standards Matter, we look at a case where a client’s request went a little too far, and a Realtor’s reluctance to say “no” had dire consequences.

This episode also features advice from REBGV’s Ethics Guy® Kim Spencer on how to walk the fine line between customer service and professional standards. He also discusses the “why” behind the rules, giving his perspective on the reason behind the standards we work within.

Each episode of our Standards Matter podcast reviews real disciplinary cases from REBGV’s Professional Conduct Committee to help you understand the issues and scenarios that cause some members to breach the rules of our profession.

If you have a question about rules, standards or professionalism in real estate that you’d like us to answer on the podcast, email standardsmatter@rebgv.org.